Reached out to them multiple times about a delivery issue and never heard back. Company is a scam. Don't waste your money.
Hi Kristen, we're so sorry to hear about your experience and apologize for the delay you encountered. We understand how frustrating delivery issues can be, especially when you're waiting for an update.
We reached out to you directly to help resolve this, and we'd still love the opportunity to assist if there's anything outstanding.
For future orders, if you ever experience an issue with a Route-protected shipment, please don't hesitate to reach out to us directly while filing your Route claim. We're always happy to help move the process along and have consistently had positive experiences working with Route to resolve claims as quickly as possible.
Thank you for your feedback—we truly appreciate it and hope we have the chance to provide you with a better experience in the future.
Herbal skin solutions' Vitamin C serum is a remarkable product and highly appreciated by all my clients in Australia.
My clients and I have been utilizing this product for the past decade and we thoroughly enjoy it. The serum is light in weight, exceptionally hydrating, brightening and rejuvenating, and has consistently been a top seller at my practice.
The customer service team has been extremely responsive, supportive, and promptly dispatched my order to Australia. I would like to express my sincere gratitude for your continued support.
Thank you for your kind words and for trusting our Vitamin C+ Enhancement Serum in your practice for the past decade! We're honored to hear it continues to be a favorite among both you and your clients in Australia. Thoughtfully formulated to support hydration, visible radiance, and overall skin vitality, it remains one of our most beloved professional formulations. We truly appreciate your continued partnership and are grateful for the opportunity to support your business and clients from across the globe. Thank you for being part of the Herbal Skin Solutions community!
Product seems more watery than before. Did the formula change? The past two bottles I purchased. The product goes everywhere when I apply it on the skin. Not happy with how it spreads all over the clients face and onto clothing. it’s has th a very watery consistency. This is causing a lot of product wastage because of how thin it is now.
I wish they would change the formula back to where it had a more viscous consistency.
Been using the Vit C for at least 5 years. Something I will try another product but always go back
Not good
Hi Steven,
You haven't filed a route claim. Can we ask the reason for your 1 star review on route protection? We'd like to help you... the service has been very helpful to our customers.