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Terms and Conditions of Sale & Shipping Policy

1. Shipping & Delivery Liability

• Shipping Carrier Responsibility & Carrier Claims: Once a package leaves our facility, responsibility for its delivery transfers entirely to the shipping carrier. Herbal Skin Solutions is not responsible for packages that are lost, stolen, damaged, or delayed in transit due to carrier-related issues. In the event of a lost, delayed, or missing shipment, it is the sole responsibility of the customer to file a claim directly with the shipping carrier.
• Route Package Protection: To safeguard your order against potential shipping mishaps, we highly encourage all customers to purchase Route Package Protection, which is offered as an optional add-on at checkout. Route provides premium coverage for packages that are lost, damaged, or stolen during the shipping process.
• Filing Route Claims:If you purchased Route Protection: If your package is lost, stolen, or damaged during transit, you (the customer) are responsible for filing the claim directly through Route to initiate a refund or replacement. Herbal Skin Solutions cannot file Route claims on behalf of the customer. You can file your claim quickly via the Route app or by visiting the Route web portal.If you opted out of Route Protection: If you choose to uncheck or opt out of Route Protection at checkout, you acknowledge and agree that Herbal Skin Solutions assumes no financial or structural liability for any carrier-related loss, damage, or delay, and your sole recourse will be to file a claim directly with the shipping carrier.
• Fulfillment & Delivery Timelines: Shipments will generally be made within 3–5 business days from receipt of the purchaser’s order. Herbal Skin Solutions makes no guarantee as to the exact time of delivery and is not liable for any monetary loss or damages of any kind resulting from delayed delivery.
• Signature Requirement: All orders over $500 require a signature upon delivery.

2. Missing Items & Order Discrepancies

• Verification Protocol: All orders are fully documented and verified from the point of purchase through delivery.
• 72-Hour Notification Window: In the event that items are missing from a shipment package, the Purchaser must notify Herbal Skin Solutions and provide a clear photo of the picking ticket / invoice within 72 hours of package delivery.
• Definition of Picking Ticket: The picking ticket / invoice is the official description of all items associated with your order located inside each package. Failure to notify Herbal Skin Solutions and provide the required photographic proof within the 72-hour window will result in no action or replacement from Herbal Skin Solutions.

3. Return Policy, Device Defects, & Warranties

• No Refunds: All sales are final. No cash, credit card, or store credit refunds are given under any circumstances.
• Defective Devices: Any device suspected of being defective must be returned to Herbal Skin Solutions within 30 days of purchase for professional examination and inspection. Upon confirmation of a manufacturing defect by our technical team, the defective product will be replaced within 30 days.
• Optional 3-Year Limited Warranty: An additional limited 3-year warranty may be purchased for $300 within 30 days of the original device purchase. Under this extended warranty, Herbal Skin Solutions will repair or replace the device if it experiences a mechanical malfunction during the 3-year warranty period.
• Warranty Exclusions & Policy: The extended warranty is strictly non-transferable and does not cover:Malfunctions caused by user carelessness, neglect, or accidents (e.g., dropping the device, water/liquid damage, etc.).Malfunctions caused by external electrical surges.Malfunctions caused by the user's attempt to self-repair or alter the device.Physical damage or destruction caused by natural disasters (e.g., fire, flood, earthquake, lightning, etc.).

4. Limitation of Liability

In no event shall Herbal Skin Solutions be liable for any direct, indirect, punitive, incidental, special, or consequential damages to property or life whatsoever arising out of, or connected with, the use or misuse of our devices. Financial liability and damages are strictly limited to the repair or replacement of the specific items purchased, as outlined in our inspection protocols.