FAQ Page

We typically ship in 1-2 business days and will notify you if any processing delays arise.

Remember, the order processing time is not the same as transit times. Please allow 2 business days of processing your order PLUS transit time. If you do NOT live in the US and are importing goods, it is your responsibility to know your country’s customs regulations relating to the products you purchased. You are responsible for your country’s customs fees, duties and/or taxes, if any, which are due at the time they are delivered to you.

Once products have shipped, it should reach you within 4-6 business days after processing. Herbal Skin Solutions makes no guarantee as to the time of delivery and is not liable for any monetary loss or damages of any kind resulting from delayed delivery.

All expedited orders placed by 2 pm EST will go out the same day. Any expedited orders placed after 2 pm EST will go out the following business day.

All orders are documented from purchase to delivery. In the event that items are missing from a shipment package, Herbal Skin Solutions must be notified and sent a photo of the picking ticket / invoice by the 

Purchaser within 72 hours of package delivery. The picking ticket / invoice is a description of all items associated with your order located in each package. Failure of notification within the 72 hour window will result in no action from Herbal Skin Solutions.

Yes we do! To get started, all it takes is adding whichever items to your cart, following the prompts to check out and instead of shipping it to yourself, key in your clients address or whoever you would like the product to ship to. (A couple important things to remember, the billing address needs to be the one associated with your payment method upon checkout. Also, you’ll want to be logged into your wholesale account. We never include invoices with shipped packages, just a packing slip listing all items that are included in the order.

All orders over $500 will require a signature upon delivery.

All orders are documented from purchase to delivery. In the event that items are missing from a shipment package, Herbal Skin Solutions must be notified and sent a photo of the picking ticket/invoice by the Purchaser within 72 hours of package delivery. The picking ticket/invoice is a description of all items associated with your order located in each package. Failure of notification within the 72 hour window will result in no action from Herbal Skin Solutions. 

No refunds are given. Any defective device must be returned to Herbal Skin Solutions within 30 days for examination and inspection. Upon confirmation of the defect, defective products will be replaced within 30 days.

Yes! Orders over $500 are eligible for free shipping to Canada. 

We offer 5mL samples of each of our products in a Sample Pack that can be found here. Simply add the Sample Pack to your cart and use code SAMPLES in the discount section at checkout to receive the full sample pack free (shipping not included).

You can learn more about Herbal Skin Solutions products and ingredients in our free Product Knowledge Platform here.

Herbal Skin Solutions products are formulated to address a wide range of skin concerns. When shopping our products, use the drop-down menu to choose your skin intentions and see all products that match those intentions. You will notice the majority overlap as they are formulated for age-management, brightening and are non-comedogenic for clear skin goals. We are always happy to guide you through recommendations. To speak to an esthetic expert on our team or be connected with a licensed Esthetician in your area, please reach out to us at info@herbalskinsolutions.com

No gluten is added to our products.

The product we would avoid is the AnteAge "clarifying" micro-channeling solution because it contains Salicylic Acid and the Exotic Exfoliating Mask due to the acids within the formula. Chara Pura Amazonian Rejuvenation tea blend has a small amount of Yerba Mate which contains caffeine (something you or your client may be avoiding). Before taking any supplements like the high dosage of Liposomal C, Glucosamine, and/or Biotin, we recommend checking with the doctors plans first. 

All of our skin care products are mindfully made, paraben, sulfate, cruelty free, and Organic when possible. That being said, the ingredients in the other products we offer are all pregnancy safe, breast-feeding approved. 

Our top recommendations for enhancing your mom-to-be-glow are below:

Herbal Cream Cleanser

PH Balance Toner

Neroli Repair Oil Great for pre/ oil-cleansing, using daily to hydrate the skin AM & PM

AnteAge Growth Factor Serum

AnteAge Growth Factor Accelerator (to lock in the serum)

Our online shop offers Zensa numbing cream. This all natural ingredient 5% lidocaine is a non-vasoconstrictor for optimal results.  Zensa numbing cream is an FDA and Health Canada approved product that desensitizes skin for uncomfortable procedures including micro-needling, tattooing, laser hair removal, waxing, and injections.  It also contains health conscious ingredients such as purified water and Vitamin E, which provides anti-inflammatory properties.  Zensa has a neutral pH and is the most natural numbing cream on the market. Backed by a three-year shelf life, it is also the most stable topical anesthetic available.Zensa is manufactured in the USA and produced by Alera Skin Care in Vancouver, Canada.

• Zensa is manufactured in the USA and produced by Alera Skin Care in Vancouver, Canada.

• Lasts 2-3 hours. Safe to reapply after skin has broken to extend numbing sensation.

• No animal testing - 100% cruelty free.

• Safe to use around sensitive areas (pH neutral).

1. Glucosamine - Not only does it provide healthy joint support but also speeds healing. The first few days of trauma enhance HA production in the wound which allows for fewer complications related to scarring.

2. Biotin- When using CIT to stimulate hair regrowth, internal support from the essential water-soluble B vitamin, Biotin, is recommended. Studies have also linked Biotin to healthy skin, nails, intestinal flora, as well as regulating low blood sugar levels and the nervous system.

3. Liposomal Vitamin C - The liposome delivery system has hydrophilic and hydrophobic portions, providing a fat and water portion, which allows vitamin C to be absorbed through the fat and water soluble pathways for optimal absorption in the body. Liposomal C is an antioxidant that protects the body against oxidative stress. C is found in high concentrations in immune cells and also plays an important role in aiding several collagen synthesis reactions. 

The Microchanneling solutions are used with shallow depth needling (aka cosmetic depths 0.25mm-0.3mm) or with nano cartridges. They have less base Growth Factor media, but also have two additional recombinant protein molecules added to target three skin concerns (aging, pigment, acne). The Microneedling solution has the highest dose of the Growth Factor media and is ideal when you microneedle at a medical depth of 0.5mm and up.

We would be honored to have you retail our products on your online store! We work on an honor system. There is no contract to sign as you agree to the terms at the checkout by checking the box. We simply request that you sell at our recommended retail value that is listed here. You are welcome to offer discounts in spa. We just ask that discounted pricing is not listed on your website or anywhere online. This helps us to keep everything fair for all retailing spas. If we happen to see any retailers not honoring this request, they will lose access to ordering wholesale. We are here for support to make this transition as graceful as possible. 

Here is a link to a Google drive folder that holds photos of our retail products so you can upload them to your website and social media to start selling ASAP!

We keep our professional site (pricing, details, and ordering) exclusive to skin care professionals, only. This is intended to protect the value of treatments and retail for providers.

Before we will grant you access to our professional site and give further information we need to verify the following:

1. Provide your skincare professional license number.

2. State you hold a license in.

3. Your full name as it appears on your license.

4. If you are currently seeking licensure, provide the name of the school or program you are currently enrolled in the state?

Note: If you prefer you may also send a photo of your license (in lieu of the requirements above) to: info@herbalskinsolutions.com and/or email the above information if preferred.

Once we receive this information we start the verification process.

After providing this information please allow up to 3 business days for your account to be approved.

• New customers who create an account will automatically receive 1000 points. This equates to $10 which can be used on your first order. Customers that place orders on our site will receive 2 points for every dollar spent. Points will be assessed to your account in 5 days after placing an order. Every 100 points equals $1 that can be used towards future purchases.

• Our annual sale is Black Friday – Cyber Monday in November.

• We do not discount the CIT Pen Package, however, when the CIT Pen Package and Celluma Pro are purchased together, you save $100. Please reach out to our team directly at info@herbalskinsolutions.com so we can email you an invoice with the discount applied.

• Receive a free Saian Biocellulose Hydrating sheet mask with every My Skin Buddy purchased from our site: https://herbalskinsolutions.com/collections/devices/products/myskinbuddy

• We are currently offering free sample kits of Herbal Skin Solutions products. Simply add the Sample pack to your cart and enter code SAMPLES upon checkout for the discount to be applied.

Subscribe to our monthly newsletter at www.herbaskinsolutions.com for up to date information on specials and product launches!

We currently do not have a payment plan in place. With that being said, we do have two options that may help. 

• You can check out through PayPal Credit which offers 6 months no interest

• We have an option to purchase Gift Cards in the amount you would like and continue to add to that card until you have your desired amount.

We offer wholesale (full markup on every product) and even larger profit margins when products are purchased in bulk. Products available for Bulk Discounts can be found here. Bulk pricing can be found by choosing the quantity based on the pricing charts for select Herbal Skin Solutions products when logged into wholesale on each product listing that applies

You can reach a team member Monday through Friday from 9am to 6pm EST by:

• Email us at info@herbalskinsolutions.com

• Call our hotline at 844-477-7546

• Chat feature available on our website

Please include the following hashtags:

• #CITPen 

• #HerbalSkinSolutions 

• #CITPenProvider 

• #HSS 

• #EstyAcademy

If you would like your stories reposted, please mention/tag Herbal Skin Solutions or The Esthetics Academy. Please keep in mind your IG story settings need to be set as "shareable" 

• Facebook.com/Herbalskinsolutions

• Instagram.com/estyacademy

• Twitter.com/CITpen

Recommendations for photos: Consistency is key! Take before and after in the same place with a neutral background and good lighting each time.

Licensed skin care professionals who work only within their scope of practice per their state guidelines. To be advertised as a CIT Pen provider with Herbal Skin Solutions please see the following guidelines; one must be an actively licensed professional with current certification in HIV/ AIDS/ communicable disease safety. The purchaser of our CIT Pen undergoes proper Micro-needling protocol & safety training via our exclusive CIT Certification platform, passes the CIT Exam with at least 80% and has received a Certificate of Completion as a Certified CIT Expert/Provider.

• Scarring- surgical, thermal, and acne (scars must be at least 6 months old)

• Stretch marks

• Cellulite

• Enlarged pores

• Dyspigmentation (due to sun damage and/ or hormonal imbalances e.g. Melasma)

• Fine lines and wrinkles

• Dehydrated skin

• Loose skin

• Increased smoothness and hydration

• Thicker and firmer skin

• Better micro-circulation in the treated skin

• Increased nutrients, overall healthier condition of the treated skin

A licensed skin care professional glides the CIT pen over Co-branded AnteAGE Microneedling/Microchanneling Solutions, High Molecular Weight-Hyaluronic Acid Serum or plain sterile saline in a cross link or circular pattern over the skin to puncture the epidermal layers and create microscopic subcutaneous injuries. These microscopic channels in the skin allow for optimal product absorption. The microscopic injuries created with the CIT Pen stimulate a repair response & new collagen production with minimal to no downtime for your patient.

As the CIT pen creates micro-channels into the skin, pores are temporarily opened allowing the enhancement serums to fully penetrate. Micro-point punctures in the skin are created. This is a controlled injury to the skin and is perceived by the body as damage. This stimulates the release of growth factors that trigger the production of Collagen and Elastin. Skin reacts to this CIT treatment by initiating the healing process which encourages your patients’ skin to continue to regenerate.

Grip the CIT Pen lightly, as you would glide a pen. The CIT Pen should glide at a rate of one inch per second.

The variety of needle cartridges along with the CIT Pen’s ability to gauge the needle depth allows this treatment to be customized to fit each of your clients’ needs and comfort levels. Application of local anesthetic numbing cream can prevent treatment discomfort.

Skin needling can be safely performed on all skin colors and types. There is no risk of post-inflammatory hyper-pigmentation as the melanocytes remain intact (as long as pre and post-care instructions are followed). 

Other invasive procedures such as laser resurfacing are not recommended for Asian or African American skin due to the potential risks of delayed wound healing, pigment changes, and scarring. However, with Collagen Induction Therapy/ Micro-needling, the potential risks on ethnic skin are unlikely due to the epidermis remaining intact.

Results are seen at the cosmetic depth of 0.25mm. 

Cosmetic micro-needling is considered to work only in the granular & mid spinosum layers. Working on a cosmetic depth (0.3mm and below) releases growth factors by stimulating Keratinocyte cells. 

Clinical studies have shown that regardless of the depth of injury to the skin, new collagen forms no deeper than 0.6mm. Working above 0.5mm is considered a medical treatment. Micro-Needling at  “medical depths” has shown to be dramatically effective for scar removal, cellulite reduction, stretch marks, hyper-pigmentation and reduction of fine lines and wrinkles.

We do not have a minimum order on our site, so if you would like to purchase just one cartridge to try, you are able to do so.

The extra supplies you may need are typically dependent on your experience and if you have pre sold this treatment to your clients. Either way, here are our recommendations for additional supplies.

We suggest ordering additional cartridges as your CIT Pen Package includes supplies for your first 4 treatments (2 Nanos - 1 Silicone and 1 Surgical Steel and 2 12 tips for needling). We also recommend adding an additional tube of the Zensa numbing as one tube typically covers 4-5 face treatments. 

Your kit will come with four 2mL vials of our co-branded AnteAGE micro-needling and micro-channeling solutions. If you are working on medical depths for micro-needling (ie acne scars or body treatments) you will be working with the Micro-Needling Solution, which has the highest dose of the Growth Factor media and is ideal when you microneedle at a medical depth of 0.5mm and up. If your client base has more targeted concerns, such as pigmentation, fine lines and wrinkles, or acneic skin, we suggest choosing the Microchanneling solutions. The Microchanneling solutions are used with shallow depth needling (aka cosmetic depths 0.25mm-0.3mm) or with nano cartridges. They have less base Growth Factor media, but also have two additional recombinant protein molecules added to target the aforementioned skin concerns (Brightening, Anti-Aging, Clarifying).

If you are considering offering hair restoration treatments, you can find our co branded Hair Regrowth solution here. 

We do have post care kits available to take home after their CIT session. This kit is ideal to include with single sessions of micro-needling treatment for post care, which will last them 2-3 days. For client's who book a series of treatments we recommend including the full-size retail products. Once sensitivity has subsided, they may return to their normal regimen.

In this kit, you will find:

· A 10ml Herbal Cream Cleanser Sample

· 2 Vitamin C+ Enhancement Serum Samples

· 2 EGF Cellular Activator Samples

· 2 AnteAge 2-Step System (Serum & Accelerator) Samples 

Sheet masks are also great home care items post-treatment. The Saian Biocellulose Hydrating Mask can be used immediately post-needling (Hyaluronic based) and/or can be incorporated into a post care kit for the fridge for a nice cryo-cooling effect! 

Our full product line works synergistically to boost results in the treatment room and especially when used for AM & PM, daily skin care. You can learn more about our full product line through our Product Knowledge e-course, which include protocols and ingredient break downs. It is totally free and only requires you to sign up with your email address. We are currently offering complementary sample packs to try our full product line. Simply add the Sample pack to your cart and use our one time code “SAMPLES” in the discount box upon checkout.

Some skin is more resilient than others. You may have clients that are super reactive and pin-point right away as where others may have more resilient skin. This can be for a number of different reasons such as poor circulation and build-up of bad skin cells or sun damaged skin. It would be difficult to give you a direct answer without taking all factors into account such as their medical background, lifestyle and topicals used. 

As long as you are still doing a minimum of four passes and/or seeing the rosey erythema in the skin, you are causing the stimulation that is necessary for the collagen producing cells and messenger cells to be released.  If the client is comfortable with it, you may consider raising the depth and focusing on one area at a time until you see pin-point if you are working towards that as your end point. Please keep in mind that raising the depth can be associated with a longer healing time and suggest mentioning that to the client to make sure she is informed and agrees to move forward beforehand. 

​Not all clients' skin will respond with the same erythema or redness. They will likely still feel tight and sunburn as the numbing cream starts to wear off, even if the skin wasn't bright red. Lack of erythema could be linked to caffeine intake or medications/supplements, lack of water intake, etc..(considered vasoconstrictors) the thicker the skin, the less erythema will show too. If you are incorporating AnteAGE solutions and LED light therapy that also significantly minimizes redness before clients leave the treatment room as we are jump-starting the skin’s healing response! 

Your clients will likely see improvements in their skin over the next few weeks, especially if they are using your professional homecare products on a daily basis. We recommend using the Patient Health History form templates on our website as it covers all these topics so you don't miss anything during the consultation. Even the smallest of details (RX, supplements, water & caffeine intake) can tell us how their skin may respond during treatment.

We have found over the last few years that PRP is a dying practice with more information surfacing that it is not as beneficial as we once thought. Is it a safe option? Sometimes. Since it came from our body there is no risk of adverse reactions when needling it back into the skin. However, the growth factors released from PRP are highly inflammatory (not conducive to regeneration or healing.) As we age, our plasma is not as abundant, meaning unless the client has had a full blood panel recently we do not know whether their plasma is even worth using in a treatment.

Up to 3 hours.

Mild Rosacea can be improved. When the Spinosum layer is strengthened through CIT, the collagen stimulated will support the dermal papillae, which will reduce the appearance of broken capillaries.

CIT Pen treatments should be avoided in the following cases:

• Keloid or raised scarring

• Pregnancy (proceed with Dr. approval)

• History of Herpes Simplex infections

• Diabetes

• Any facial injections within the past 10 days

• Patients on any blood thinners

• Collagen vascular diseases or cardiac abnormalities

• Active bacterial or fungal infection

• Immune-suppression diseases

• Scars less than 6 months old

• Raised moles, warts or raised lesions

• Nodular or Pustular Rosacea

• Eczema, Psoriasis, Scleroderma and other chronic skin conditions

Treatment cannot be performed if the following is present: Any open cuts, wounds, abrasions, and active acne or cold sores.

1. Inflammatory:

• Bacteria killing, blood clotting, release of growth factors, attraction of T-helper cells 

•  White blood cells work to remove debris

•  blood flow / circulation is increased

2. Proliferation

• Occurs 48-72 hours after initial injury to trauma site

• Fibroblast (collagen producing cells) lay down collagen

• Angiogenesis (new blood vessels formation) - reduces the appearance of capillaries

• Healing 

3. Remodeling

• Blood vessels disappear 

• Tissue repair takes place for up to two years.

• New forms of collagen (type 1 & 3) lead to increased tissue strength

With our automated CIT Pen micro-needling treatments, the skin is tricked into repairing itself. The process of micro-needling skin remodeling can continue to enhance for months after treatment as the skin continues to repair itself. Results can be seen within a few days to a week. Skin naturally heals itself every 45 days so by simply adding micro-needling stimulation the changes can be accelerated and your client will see results. Depending on the patients’ expectations and personal goals we recommend a series of CIT Pen sessions to speed up the process and achieve optimum results. However, skin improvement is noticeable after just one treatment!

Our full product line works synergistically to boost results in the treatment room and especially when used for AM & PM, daily skin care. You can learn more about our full product line through our Product Knowledge e-course, which includes protocols and ingredient break downs. It is totally free and only requires you to sign up with your email address. We are currently offering complementary sample packs to try our full product line. Simply add the Sample pack to your cart and use our one time code “SAMPLES” in the discount box upon checkout.

At Herbal Skin Solutions, we believe in providing clients with all the products they need to have a successful treatment. Post care and client compliance are a major factor in results achieved from CIT & Nano treatments. To make it easy and cost-efficient for our providers, you can find our pre-packaged Post-Care kits on our website once logged into your professional account. This kit is ideal to include with single sessions of Micro-needling treatment for post care. For client's who book a series of treatments we recommend including the full-size retail products. 

In this kit, you will find:

• 10ml Herbal Cream Cleanser Sample

• 2 Vitamin C+ Enhancement Serum Samples

• 2 EGF Cellular Activator Samples

• 2 AnteAge 2-Step System (Serum & Accelerator) Samples 

The Vitamin C serum is amazing for pre and post Nano & CIT, however immediately after needling it may have a slight tingle when applied. Continued use of High Molecular Weight (HMW-HA) Hyaluronic acid serum is also a great option for post care the day of treatment for those who may have sensitivities to Vitamin C+.

We currently distribute the Saian HA Serum and the AnteAGE HA Serum which can be found under your professional account. Once client sensitivity subsides, they can go back to their normal routine as it is comfortable to do so. We suggest offering enough post-care for up to 48 hours depending on intensity of treatment (deeper depths=longer downtime).

Saian Biocellulose Hydrating sheet mask is also a great post-care item to include in the clients take home kit. It can be used immediately post-needling (Hyaluronic based) or the next morning to calm lingering redness, reduce inflammation and relieve the tight-skin feeling clients may experience on Day #2. Clients can place their mask in the fridge overnight for a nice cryo-cooling effect upon application.

Immediately following treatment, your clients’ skin will have some redness and flushed in appearance like a moderate sunburn. The patient will also experience skin tightness and mild sensitivity to the treated area as well as some peeling (depending on the depth). At 24 hours and up to 36 hours after treatment, little to no evidence of injury to the treated area is visible, however tightness and peeling can occur.

This treatment typically recovers at a rapid rate & redness subsides within 24 hours. Negative side effects should not take place if you are following proper protocol. Professionals should never treat a client with any listed contraindications (see below). Swelling during the recovery phase can occur, skin infection with bacteria (rare) or herpes simplex virus (cold sores), Milia, which can be easily removed and mild acne flare ups may occur after the treatment. If any of these symptoms persist and/or worsen please have your client seek immediate medical attention. As the microscopic channels to the skin close quickly, post-operative wound infection is extremely rare. Emollients and/ or topical antibiotics may be prescribed, if considered necessary.

A cool compress (such as a washcloth) may help to soothe itching, take down swelling similar to hives and reduce heat coming off the skin. Saian Biocellulose Hydrating sheet mask is also a great option to calm lingering redness and reduce the “sunburn” feeling most experience post treatment. You can find this sheet mask on our website once logged into your professional account.

Erythema & heat is caused by vasodilation due to the release of histamine.

• All disposable cartridges are equipped with a silicone lock to prevent backflow. 

• CIT Pen protective sleeves are available on our online shop for further cross-contamination precautions. 

• Store device(s) in a cool, dry place such as the canvas bag it was sent in or a UV Sterilizer.

• Do not submerge your device(s) in liquid.

• Clean the device after every treatment using Cavi, Barbicide wipes or other state approved cleaners in order to prevent cross-contamination before returning to it’s storage case

• Combine your knowledge of reading the skin with the CIT Protocol when treating clients.

• Always dispose of the single-use needle tip in a proper sharps container immediately after each treatment.

The difference between the Silicone and Surgical steel, other than the material, is that the Silicone is smaller and square in diameter, whereas the Surgical Steel is larger and circular in diameter. We typically recommend these cartridges for those who are unsure of Micro-Needling or for those who may have contraindications to Micro-needling. The Silicone cartridge is great to use as an add-on for eye treatments, as is it is safe to use all the way down to the lash line on the lower and upper lid to help stimulate lash growth. For a full-face Nano treatment the Surgical Steel is recommended.

What we love most about Nano-Infusion is the ability to truly customize your protocol based on the clients concerns and long term skin goals. Regardless of your CIT Pen depth setting, you will not work past the stratum corneum with theNano Silicone and Surgical Steel cartridges. Nano offers the freedom to choose your products based on what concerns you are looking to address such as uneven skin tone, fine lines & wrinkles, texture/breakouts and aging. It is also safe to use around the eyes and over the lips!

We offer corrective serums such as Vitamin C+ Enhancement (brighten & plump),EGF Epidermal Growth Factor (heal & repair) & Neroli Nirvana (calm, soothe, hydrate) all of which are compatible with both Nano cartridges. AnteAGE Microchanneling Solutions such as Anti-Aging, Brightening & Clarifying contain human Bone Marrow Stem Cell Conditioned Media which also support skin healing & inflammation. Any of these serums can be cocktailed together for infusion or layered after each pass! 

Along with corrective serums, you can incorporate gentle enzymes, such as our Exotic Exfoliating Mask or AnteAGE Regenzyme either before Nano of your serums or Nano these creamy enzymes for a deeper exfoliation. By shedding the dead skin cells it will allow your serums or peels to penetrate more effectively! (Please keep in mind, any exfoliation may cause slight skin sensitivity, so spot testing an enzyme behind the client's ear is recommended before applying across the full face.)

Our two signature peels include ourPro-Glow Peel 55%, was crafted using a unique blend of naturally-derived lightening agents that work together to even skin tone and texture for an overall brighter and more youthful complexion. Then there’s ourMandelic Acid 25%, which targets multiple skin care concerns, such as breakouts, uneven skin tone and texture as well as post-inflammatory hyperpigmentation. Both superficial peels can be incorporated into your Nano-infusion protocol. Read all about our peels and find a Nano-Infusion Peel protocol, as well as a Peel Portfolio with more detailed information on each peel, ingredients and how they work on our blog “The Glow-Getters Guide to Chemical Peels”. 

There is typically no sensitivity or downtime associated with a Nano-Infusion treatment, although when incorporating enzymes and other forms of exfoliation, aftercare would be the similar to light chemical peels (i.e. limited sun exposure, daily SPF application, no sauna or steam rooms to avoid Post Inflammatory Hyperpigmentation, no sweating or heat and no exfoliating for minimum 3-5 days)

The number of CIT treatments depends on your clients’ current skin condition and goals. Three to four treatments may be needed for moderate acne scars. Scars from thermal burns and stretch marks may require between 6-10 CIT sessions. The added Collagen lasts up to 12 months and a refresher treatment is recommended every 6 months to 1 year in order to fight the signs of ageing. Your client should be advised that multiple sessions may be needed to reach their desired results in order to meet their expectations.

Best practice and optimal results come from you, the professional, providing your clients’ with proper pre and post-care instructions.

Upon purchase of your CIT Pen Kit, you will receive access to the CIT Pen Providers tab on the Herbal Skin Solutions site and our CIT Certification Training Platform, which contains the user manual, protocols, and tutorial videos, along with access to the virtual training certification hub. You will be asked to study the provided material and pass the CIT Exam with at least 80% before receiving your CIT Certification Certificate. This additional training will certify that you have the knowledge that will allow you to work safely and have the techniques to maximize your patient’s benefits. Ensuring that you have the support and confidence needed to be successful is our top priority! We are available Monday through Friday, 9 am to 6 pm Eastern Standard Time to chat via social media messenger, via email at info@herbalskinsolutions.com, or by phone (1-844-477-7546). We also have a (private) Facebook page for CIT Pen Providers to ask any questions, share before and after’s, discuss techniques, pricing, etc. The collective group is full of support, as so many other licensed professionals share their wisdom! We want to help you get booked with the CIT/ Micro-Needling + Nano-Infusion services! On-going support for CIT Providers in means of pre-made and custom marketing advertisements with your company logo, promotions, etc. is offered after the virtual training portion is completed.

Advanced, hands-on training is available nation-wide through our educational platform, The Esthetics Academy. Our in-depth CIT / Micro-needling Course is a hands-on practical training with the automated CIT Pen from an expert CE provider and practicing Aesthetician. All students will be given a workbook to follow along for classroom instruction, followed by hands-on training. Each participant will work with the automated CIT Pen to give and receive a treatment (provided you have a willing participant with no contraindications).

Please visit EstyAcademy.com for upcoming course dates, locations, full course itinerary and course registration.

Just because you bought our device doesn’t mean that you’re left to your own devices. Something we pride ourselves on at Herbal Skin Solutions is that we are committed to helping our CIT Pen Providers thrive with their new device, by providing access to additional training and ongoing support. 

You should have received a separate email for the CIT Certification Course. This labor of love is the virtual hub for all our CIT/Micro-needling and Nano-Infusion knowledge, resources, and tools that you can use to provide the highest caliber service to your clients and help them achieve optimal results.

Here are your next steps to receiving your certificate of completion:

• Study the CIT Manual and CIT Protocol provided within the Documents tab of the provider portal and complete the CIT Certification Course

• After reviewing and studying the documents above, you may take your online CIT Exam. This is considered an “open book” exam and answers can be found within our CIT Pen Training Manual, Contraindications list, Dr. Setterfields book included with your purchase, Pre and Post Care, and protocols within the Documents tab of the provider portal and the CIT Certification Course

• After passing the CIT Exam with at least an 80% and completing the CIT Certification Course you are eligible to receive your CIT Certification Certificate

• Once you have received your CIT Certificate, we will assist with customized marketing

We look forward to supporting you on your upcoming CIT Pen journey!

Yes! Herbal Skin Solutions was founded and led by licensed estheticians and cosmetic chemists. Our shared mission is to elevate the realm of natural skincare and esthetics through every facet of our process, from product conception to creation to results.

In our free Product Knowledge Portal, you'll find in-depth insights for all of our products to equip you with the information you need to make the best decisions for your clientele inside the treatment room and when crafting their customized regimens.

Our CIT Certification Training Platform, which contains the user manual, protocol, and tutorial videos. You will be asked to study the provided material and pass the CIT Exam with at least 80% before receiving your CIT Certification Certificate. This additional training will certify that you have the knowledge that will allow you to work safely and have the techniques to maximize your patient’s benefits.

We also offer a virtual Dermaplaning Course. In this virtual training, you will find, sample protocols regarding client selection (who is and is not an ideal candidate for treatment), guidance on technique, combining modalities, safety, sanitary measures and more. If you are a licensed skin care professional who thrives on staying current with the latest and greatest innovations, research, products and treatment updates, this program is for you.

1. ASCP may cover controlled injuries up to .5mm depth into the dermis.

2. PPBI may cover controlled injuries up to 1.0mm depth into the dermis.

3. Medispacover.com and Lloyds.com are some more fantastic options to explore. Coverage may vary.

It is up to the skin care professional to work only within their scope of practice that is regulated by their practicing state. Herbal Skin Solutions provides you with sample consent forms that can be customized accordingly, as well as pre and post-treatment instruction forms for your practice.

The Nano cartridges do not work past the Stratum Corneum as it is made up of microscopic silicone needle tips. This disposable cartridge is generally considered safe within all scopes of practice. The 12 tip needle cartridge may require the skin care professional to obtain a tattooing license to puncture the dermis or work under the umbrella of a medical director. This varies state to state.  It is your responsibility to interpret and or contact your state licensing board.  Herbal Skin Solutions is not responsible for determining state’s rules and regulations. 

Herbal Skin Solutions is not affiliated with the FDA. The fact that a company lists a device as a Class One medical device—low risk and least regulatory controls—does not mean that the FDA agrees with that designation. In fact, in official correspondence, the FDA rejects the assertion that skin needling devices are Class One simply because a company claims that it is skin to dermabrasion or other similar brushes and tools. Anyone can get a device or instrument listed (or registered) by completing a simple form and filing it with the FDA. This does not mean the device is approved.

The CIT Pen is made up of US and imported components.

Your CIT Pen is covered under a limited 30-day warranty. If you wish to add an additional 3-year extended warranty, please see the "extended warranty" under the shop tab. 

Please note, extended warranty is non-transferable and has no cash value.

An additional limited 3 year warranty may be purchased for $300 within 30 days of original purchase. Under the 3 year limited warranty, Herbal Skin Solutions will repair or replace the device if it mechanically malfunctions during the 3 year warranty period.  Warranty is not transferable and does not cover: 

• Malfunctions caused by user’s carelessness (dropping, water damage, etc.)

• Malfunctions caused by electrical surges.

• Malfunctions caused by a user's attempt to self-repair.

• Damages caused by disaster (fire, flood, earthquake, lightning, etc.) 

Once your original three year warranty expires, you may purchase the Extended Warranty, for an additional three years. 

 https://herbalskinsolutions.com/collections/accessories/products/cit-pen-extended-warranty

Those that purchase a third party device will be required to pay for the extended warranty, ($300) in order to gain access to customer service support, template consent forms, manuals, protocols and complimentary online training. 

 https://herbalskinsolutions.com/collections/accessories/products/cit-pen-extended-warranty 

If you are selling this device, please inform the purchaser of our policy. When they purchase the extended warranty it will expire three years from the date of the original purchase.

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue here: https://claims.route.com/.

Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.

If the customer is filing an order issue the same day that the package was marked as delivered, at their discretion Route may ask you to wait 5 business days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.

Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the scheduled delivery date for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7 day domestic shipment timeline applies) and within 30 days from the last checkpoint.

Route requires a police report when the customer’s package is marked as delivered on orders over $100.

When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies.

All issues must be reported within 60 days of the order date.

Ensure you report an issue within the respective deadlines:

Damaged: Within 15 days of when the package was marked delivered

Lost (domestic): Between 7* and 30 days from the last tracking update

Lost (international): Between 20* and 30 days from the last tracking update

Stolen: Between 5* and 15 days of when the package was marked delivered