FAQ Page

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Shipping Q & A

How long does shipping take after my order is placed?

What do I do in the event that items are missing from my shipment package?

Do you offer drop shipping directly to my clients?

Do I have to sign for my package for every order?

Can I have a refund or exchange?

Is free shipping available to Canada?

Product Information

How do I try the Herbal Skin Solutions Line?

How can I learn how to best use the products and gain information on their ingredients?

How do I choose which products are best for me?

Are your products Gluten Free?

Are HSS Products safe for pregnant women?

Which numbing cream should I use for CIT treatments if needed?

What internal supplements are recommended in combination with CIT treatments?

What is the difference between co-branded AnteAGE Microchanneling and Microneedling solutions?


Do you have an online sales contract?

How do I view wholesale pricing?

What specials or sales are available?

Are payment plans available?

Wholesale vs Bulk Discounts

Contact/Social Media Support

How do I speak with a Team member?

What hashtags do I need to use to be highlighted or reposted on social media?


Who administers a Collagen Induction Therapy treatment?

What skin conditions does the CIT Pen target?

CIT achievements:

How is the CIT treatment administered?

How does CIT work on a cellular level?

How do I hold the CIT Pen?

Is Micro-needling/CIT painful?

Can the CIT Pen be used on ethnic skin types?

Cosmetic vs. Medical Micro-Needling:

Will your tips fit my current Micro-needling/Nano-Infusion device?

What consumable supplies should I order for on-going treatments?

Why won’t my client reach erythema and/or pinpoint bleeding?

Can PRP benefit CIT?


Can CIT help clients with Rosacea?

What are the contraindications for CIT treatment?

CIT Post Care

What are the stages to wound healing in relation to CIT?

When should a client expect to see results?

Let's talk retail. Which daily-use home care products best support micro-needling?

What should I use post-treatment?

What to expect after a CIT pen treatment?

Are there any side effects to micro-needling/CIT?

If my client experiences side effects such as swelling, stinging sensation, and / or discomfort what products should I recommend?

CIT Safety

Safety and Sanitation

Nano - Infusion

What is the difference between the silicone vs. surgical steel cartridges?

What products do you suggest incorporating with CIT Pen Nano Silicone & Surgical Steel tips?

Frequency of Treatments

How many treatments will each client need?

Training Options available

What training or support is included with the CIT purchase?

Do you offer advanced hands on training?

What are my next steps after my CIT Pen purchase?

Do you offer virtual training?

Scope of Practice

What about liability protection?

May I perform this treatment as a solo esthetician?

Is the CIT Pen FDA approved?

Is the Device made in the USA?

Selling your CIT Pen and Warranty Options

What are the warranty options available for the CIT Pen?

What if I purchase my device from another professional or sell my device to another professional?

Route Shipping Insurance

How Do I File A Shipping Issue For My Lost, Stolen, Or Damaged Order?

How Long Do I Have To Report An Issue If I Purchased Route Protect On My Order?

Deadlines To Report An Issue To Route: