We're so happy to hear you're loving the way it feels on your skin. And we're thrilled you enjoyed the samples, too—they're one of our favorite little surprises.

Hi Kristen, we're so sorry to hear about your experience and apologize for the delay you encountered. We understand how frustrating delivery issues can be, especially when you're waiting for an update.

We reached out to you directly to help resolve this, and we'd still love the opportunity to assist if there's anything outstanding.

For future orders, if you ever experience an issue with a Route-protected shipment, please don't hesitate to reach out to us directly while filing your Route claim. We're always happy to help move the process along and have consistently had positive experiences working with Route to resolve claims as quickly as possible.

Thank you for your feedback—we truly appreciate it and hope we have the chance to provide you with a better experience in the future.

Taryn,
Thank you so much for your kind review! It truly means the world to us that you've chosen to trust Herbal Skin Solutions and our CIT Pen as part of your professional treatments. Supporting providers like you is at the heart of everything we do, and we're honored to be part of your journey. We look forward to being here as a trusted resource for you every step of the way. Wishing you continued success and beautiful treatment outcomes!

Thank you so much for your kind review! We really appreciate your patience with the delay and are so glad the complimentary gifts were a meaningful surprise. Thank you for choosing us

Thank you so much for your kind review, Ashley! We're so glad the #10R Dermaplaning Blades have become a trusted part of your treatments. Wishing you many smooth, precise dermaplaning services ahead, and we're so grateful to have you as part of our community.

We’re grateful to hear you're loving our Backbar Petal Stem Cell Serum with Botanical Growth Factors. Thoughtfully formulated to support lasting hydration and a visibly plumper, more refreshed complexion - it's a favorite! Thank you for trusting us in your treatment room and with your clients.

We love hearing this! Our CIT Pen Protective Sleeves were designed with both functionality and reliability in mind, so we're thrilled they've been a great fit for your treatments. Thank you for trusting us and for taking the time to share your feedback.

Thank you for your continued trust in our Pro Glow Peel 55%. We're honored to hear it has become such a favorite in your treatment room. Thoughtfully formulated with glycolic, kojic, lactic, and malic acids, this professional peel was designed to support brighter, smoother, more radiant-looking skin. We love hearing that your clients enjoy it as much as we do. Thank you for choosing us.

Thank you for sharing your experience! We're so glad Super Booster Serum has earned a place both in your home routine and in the treatment room. Packed with antioxidant-rich ingredients, this multitasking serum is truly a hidden gem for supporting hydration, radiance, and overall skin vitality. We appreciate your continued trust in Herbal Skin Solutions and love hearing that it's become a staple for both you and your clients.

Thank you so much for sharing your experience! We're so happy to hear you and your friend turned your sample pack into a facial night together—it’s always rewarding to know the products helped create a memorable skincare experience. We're thrilled that the collection left your skin feeling dewy, soft, and radiant. Exploring a variety of professional skincare formulas is one of the best ways to discover what works best for your unique skin needs, and we're honored to be part of your skincare journey!

Thank you for sharing your feedback. We're sorry to hear the aroma wasn't a fit for you. Super Booster Serum is formulated without added fragrance or essential oils, so the scent comes naturally from its active ingredients and botanical components that help support hydration, skin barrier function, and overall skin clarity. Because everyone experiences scent differently, we understand that preferences can vary. We appreciate you giving it a try and value your honest input.

We're grateful to hear you're loving our Vitamin C+ Enhancement Serum and we're honored to be part of your skincare ritual.

Thank you for your kind words and for trusting our Vitamin C+ Enhancement Serum in your practice for the past decade! We're honored to hear it continues to be a favorite among both you and your clients in Australia. Thoughtfully formulated to support hydration, visible radiance, and overall skin vitality, it remains one of our most beloved professional formulations. We truly appreciate your continued partnership and are grateful for the opportunity to support your business and clients from across the globe. Thank you for being part of the Herbal Skin Solutions community!

We're so glad you're enjoying the product and its updated packaging! Thoughtful formulation and presentation are both important parts of the Herbal Skin Solutions experience, and we're grateful to have you as part of our community. Thank you for your support :)

We’re grateful to hear your feedback! Thoughtfully formulated to support hydration and overall skin balance, this toner pairs beautifully with serums and moisturizers to leave skin feeling refreshed, nourished, and radiant. Thank you for choosing Herbal Skin Solutions