Terms & Conditions
Skin care products: Herbal skin solutions branded skin care products & devices are not eligible for returns or exchanges. We recommend sampling products prior to your purchase. Get the sample pack ($70 value) gifted using the discount code SAMPLES at checkout. If there is an issue with your product (such as a breakage caused by shipping) send us a photo and description within 3-business days of receiving the order for a replacement.
The other brands we distribute (AnteAge, Saian, & Zensa) are eligible for exchanges on unopened, defective products within 30-days of receiving a description, photo and / or video of the issue.
All retailers selling online agree to maintain the recommended retail value of each product which are listed in each individual wholesale product page.
***No sales or discounting products online*** Sales on products are welcome in-person at your spa. We do not allow online discounts on products because that can devalue them for other retailers, and we do our best to keep things fair for everyone. A one-time warning will be issued to a retailer if products are discovered to be discounted online. After the first warning, access to shopping wholesale with will be revoked (indefinitely) if discounted products are discovered again.
Running ads on Herbal Skin Solutions products is not permitted without written consent from the company.
Listing products on third-party sites ( i.e., Amazon, Walmart, Ebay, etc.) is not permitted.
The CIT Pen/Micro-Needling device will be referred to as “device or devices”.
Purchaser represents that you are a licensed skin care professional, a registered facial specialist, or currently enrolled in an accredited program seeking such a license or registration (collectively “Skin Care Professionals”).
Purchaser agrees to the following:
- You will use the device only for purposes within the scope of your license or registration.
- You will not give or resell any device to anyone other than a Skin Care Professional.
- You will not provide anyone with access to the secure herbalskinsolutions.com website because it contains confidential pricing information.
- You will not tamper with or modify the devices in any way.
- You will use the devices and products pursuant to their instructions.
- You assume responsibility for all damages resulting from your misuse or use contrary to instructions.
Purchaser shall indemnify Herbal Skin Solutions and hold it harmless from and against all damages, expenses, liabilities / losses of any kind (including, without any limitation, attorneys’ fees) arising out of or in connection with the Purchaser’s use of devices and/ or products supplied. This includes any and all claims made by third parties relating to such use.
Nothing in this agreement shall be construed to create a partnership, employment, or joint venture between Purchaser and Herbal Skin Solutions.
Shipments will generally be made within 3-5 business days from receipt of purchaser’s order. Herbal Skin Solutions makes no guarantee as to the time of delivery and is not liable for any monetary loss or damages of any kind resulting from delayed delivery.
**All orders over $500 require a signature upon delivery.**
All orders are documented from purchase to delivery. In the event that items are missing from a shipment package, Herbal Skin Solutions must be notified and sent a photo of the picking ticket / invoice by the Purchaser within 72 hours of package delivery. The picking ticket / invoice is a description of all items associated with your order located in each package. Failure of notification within the 72 hour window will result in no action from Herbal Skin Solutions.
No refunds are given. Any defective device must be returned to Herbal Skin Solutions within 30 days for examination and inspection. Upon confirmation of defect, defective products will be replaced within 30 days.
An additional limited 3 year warranty may be purchased for $300 within 30 days of original purchase. Under the 3 year limited warranty, Herbal Skin Solutions will repair or replace the device if it mechanically malfunctions during the 3 year warranty period. Warranty is not transferable and does not cover:
- Malfunctions caused by user’s carelessness (dropping, water damage, etc.)
- Malfunctions caused by electrical surges.
- Malfunctions caused by user’s attempt to self-repair.
- Damages caused by disaster (fire, flood, earthquake, lightening, etc.)
In no event shall Herbal Skin Solutions be liable for any direct, indirect, punitive, incidental, or consequential damages, to property or life, whatsoever arising out of or related to the use or misuse of the devices. Damages are limited to repair or replacement of the items purchased.